What you need to know about renting a property through us.

If you are new to London we understand how difficult it can be to find a suitable property but with our years of experience and desire to please we aim to provide you with friendly guidance to help you secure your new home.

Arranging a viewing:
If you have seen a property we are marketing and would like to arrange a viewing please contact us to make an appointment. Sometimes there are restrictions on viewing times so please provide us with as much notice as possible. We will usually meet you outside the property however we can also pick you up at a nearby station or if you come to our office in Golders Green and we can drive you to the property.

Renting a property:
When you apply to rent one of our properties we will ask you to provide a little information about yourself and anyone that you intend to rent with and ask you to confirm details of your offer. Details of your offer would include: -

•  How long you are looking to rent for? The initial term is usually 12  months. Sometimes the landlord and tenant agree on a mutual break clause after the first 6 months (for both the landlord and tenant).
• When are you looking to start your tenancy?
• Do you have any special requests? For example, would you like the landlord to provide or remove any furniture for you?
• What is your job and how much do you earn? We expect your income to be at least 2.5 times your rental commitment.
• Do you need a Guarantor? If you are a student, do not have sufficient income or have poor credit history you will need a UK based guarantor.

Do you have the Right-to-Rent?
We have a legal obligation to check that your immigration status is lawful before we can allow you to occupy one of our properties. This regulation still applies to British citizen and EEA nationals. Click for Further information

Holding Deposits & References    

• If your offer is agreeable, we will provide you with a booking form to confirm the terms you and the landlord have agreed and to give you a break down of the money you need to pay before you move in. We will also tell you want references the landlord of this property requires. At this stage we will ask you to pay a one week holding deposit and ask you to provide us with a colour copy of your passport and two official documents showing your current address.
• As long as you have not provided us with false information or have not unreasonably delayed your tenancy application we will refund your holding deposit if the landlord is not satisfied with your references.

Signing of the Tenancy Agreement, paying your balance and Deposit Protection    

• Once your references have been approved and we have confirmed your Right-to-Rent we will arrange for you and the landlord to sign a copy of the Tenancy Agreement. This is usually do this by way of e-signatures.
• On the signing of the Tenancy Agreement you will be required to pay the balance of your 1st month rent and the Tenancy Deposit.
• If we mange your tenancy, your Tenancy Deposit will be registered with The Deposit Protection Service. Further details can be found at www.depositprotection.com

Moving in
We will usually meet you at the property on the day of your move-in in order to agree the inventory report, take the meter readings and explain the provisions for heating and hot water. If we are not managing the tenancy we will provide you with contact details for the Landlord or their Managing Agent.

Council Tax, Utilities & Future rental payments

• As soon as you move in you should contact the local council to set up an account for the payment of council tax.
• Unless your gas and electricity is operated on a prepayment basis you will need to set up your own accounts for the supply of your gas & electricity.
• Where the tenant is liable for water and sewerage you will need to open an account with the water provider. In London, this is usually Thames Water.
• We will provide you with the Landlord's bank details for the payment of your future rent.

Content insurance
The landlord will have insurance for the building and his own contents however we recommend that you take out insurance for your own possessions. You might want to consider a policy that also covers you for loss of income and any excessive damage that you might cause to the landlord’s property